Business Development Manager - USA


Job Title:                  Inside Sales – North America

Department:          Commercial

Reports to:             CEO   

Number of Direct Reports: 0         

We are a dynamic Service Provider to the Pharmaceutical industry and we are rapidly growing.  As we continue to develop opportunities in North America, we seek to continue to ensure that we have people that can develop and manage our invaluable clients.

We are seeking an experienced, enthusiastic and determined Business Development professional to join our team.  The position is specifically focused upon developing and maintaining business in North America.  

The role is flexible.  We have key offices in the EU and US but as all our systems are cloud-based, this role can be fully or partially home-based, after a period of training. 

You must be a highly motivated individual, with a proven track record working in the Pharmaceutical industry, preferably with previous Business Development experience in either a Service Provider or CRO. 

You must be organised, prepared to travel, work unusual hours when necessary and be able to work and adapt to modern IT systems that we operate.



  • Understanding that you are the face of the company at all time and in all situations.
  • Managing a portfolio of accounts maintaining good relationships with clients.
  • Constantly seeking new prospects to call and following up leads. Qualifying prospects and pipeline management.
  • Achieve all internal training processes.
  • Adherence to Arriello Quality Management System (QMS). Following documented procedures when carrying out a process which has been standardized, documented and approved.
  • Communication of feedbacks from customers. Discover and handle concerns from customers.
  • Constructively handle all customer complaints related to your portfolio. Using contacts and networking to generate new business and unveil new areas of opportunities.
  • Engaging in project management duties by providing with all necessary information from client side.
  • Meeting sales targets fixed by Sales director per quarter or other period of time.
  • Prepare in advance and attend to regular sales meetings.
  • Making accurate, rapid cost calculations and providing customers with quotations that meet the company price’s list and calculating the margin for every project. For projects of particular nature costs are to be estimated by experienced project manager before preparing the quotation.
  • Representing Arriello at relevant industry events, delivering sales presentations.



  • Advertise and sell products and services of the company to current and perspective customers. Maintaining and developing relationships with existing customers.
  • Generating business by prospecting, setting up meetings and attending them in person.
  • Receiving and answering calls and emails from the clients or client service units in relation to the clients’ requests or questions. Creating detailed proposal documents (request for information, request for quotation, etc.), often as part of a formal bidding process.
  • Negotiating terms of contracts including payment terms. Contract preparation according to Arriello selling prices and margin calculation. Completing administrative work, as required.
  • Recording sales and order information and sending copies to the sales office, and entering into the computer system. 
  • Dealing with clients on the financial matters and, when required – outstanding invoices.
  • Make preparations of presentations, proposals and sales contracts.
  • Liaising and working closely with other departments when preparing the contract. Developing and maintaining a well-coordinated internal relationship with key decision makers within the organization.
  • Attending events.



  • High commercial compliance levels
  • No preventable cause for customer complaints
  • Meeting the milestones and deadlines in accordance to quality and time










Bachelors degree in Pharmacy or Life Science

Post graduate qualification in a relevant scientific discipline









Experience & Competences



Commercial understanding and knowledge




Previous use of CRM




Proven change management experience




Experience of working in Pharmaceutical industry




Regulatory Affairs AND Pharmacovigilance knowledge




Knowledge & Skills



Regulatory requirements across EU and/or other markets




Ability to work cross-culturally with external partners and agencies




Ability to work collaboratively and in a cross-functional environment








Ability to recognise new business opportunities




Innovative solution finding




Strategy setting, planning and implementation




Influencing and negotiating




Excellent attention to detail



Personal Qualities



Positive can do, will do attitude. Wanting to progress the department forward, by doing the job to the best of your ability

Role model of desirable behaviours and ways of working

Working with integrity, believing truth matters and acting with positive motives at all times.

Calm and forward thinking in their approach

Sets ambitious goals and high standards

Strives for quality and eliminates mediocrity

Approaches work with a sense of urgency

Commits to action and implements promptly, does not postpone issues

Contributes to the recruitment, identification and development of talented individuals





Send us your CV