The project team has been fantastic to work with from the initial onboarding/transition continuing through daily maintenance. In particular, I really appreciate that when I send a request to Ines, I do not need to follow up repeatedly or request status updates – everything is simply taken care of!
After evaluating several vendors to help us set up and manage our global literature screening process, we chose Arriello due to their professionalism and thorough understanding of global requirements.
Arriello has been truly committed to meeting our needs and providing us with guidance and recommendations along every step of way. We have now been using Arriello for approximately five years and are extremely satisfied with our choice.
My experience with Arriello was an overwhelmingly positive one. Very professional, accommodating and readily able to adapt to our needs even as they changed.
As you already know, Cinfa has pretty big experience working with PV providers, outsourcing several activities in PV.
I have to say that everything has been really smooth with Arriello, and your team has shown a really good disposition since the beginning. Your big experience and knowhow are very important for us also.
You already had in place all the SOPs and processes needed for a PV system, but in our case, you were always open to work with parts of our system (some of our internal SOPs...) including some really special Cinfa requirements.
The international part is another big advantage for us, you are able to set-up PV systems around the world really fast (QPPVs/local person/literature search...) and this is helping us opening new markets with confidence.
And last but not least, I’m very happy with the stability of the staff dedicated to Cinfa’s project.
The team takes care to ensure that all queries are responded to correctly and if an answer is not immediately available, it is researched, and updates are regularly provided on expected timing and outcome. This type of collaborative partnership increases my efficiency and decreases my to-do list, allowing me to focus on other priorities.
I’d like to personally thank you for the high quality of Regulatory support you’ve given us so far, especially Gabi and Maria and your local partners. We’re very satisfied with the service.